PINEPAY LIMITED – PRIVACY POLICY

PRIVACY POLICY OVERVIEW

At PinePay Limited, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, and other digital platforms. We are committed to protecting your data and ensuring transparency in how your information is handled. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

Words with capitalized first letters have specific meanings as defined below. These definitions apply whether the terms appear in singular or plural form.

DEFINITIONS

“Account” means a unique profile created for you to access our services.
“Company” (referred to as “We,” “Us,” or “Our”) refers to PinePay Limited, headquartered at O Box 126435, Makumbi House, Makumbi Drive, Mulawa Road, Kira, Wakiso, Uganda.
“Cookies” are small files stored on your device that track and record browsing activity.
“Country” refers to Uganda.
“Device” refers to any electronic device such as a computer, smartphone, or tablet used to access our services.
“Personal Data” means any information related to an identified or identifiable individual.
“Service” refers to the digital platforms, consultancy, and brokerage services operated by PinePay Limited.

“Website” refers to our official website, accessible at https://pinepaylimited.com/ .

“Service Provider” refers to any entity processing data on behalf of the company, including third-party vendors and affiliates.
“Usage Data” refers to information collected automatically when using the Service.
“You” refers to any individual or organization using our services.

COLLECTION AND USE OF YOUR PERSONAL DATA

TYPES OF DATA COLLECTED

1. PERSONAL DATA

When using our Service, we may request certain personally identifiable information, including but not limited to:

Full Name
Email Address
Phone Number
Company Name (if applicable)
Payment Information (for transactions and subscriptions)
Business Details (if applying for financial consultancy services)
Any other information voluntarily provided to us

2. USAGE DATA

We collect data automatically when you access our Service, including:

IP Address
Browser Type and Version
Pages Visited
Time and Date of Visit
Device Information (Model, Operating System, etc.)

3. COOKIES AND TRACKING TECHNOLOGIES

We use Cookies and similar tracking technologies to enhance user experience, including:

Necessary Cookies: Essential for website functionality.
Preference Cookies: Store user settings and preferences.
Analytics Cookies: Help us understand how users interact with our Service.
Marketing Cookies: Used to deliver targeted advertisements.

For more details, refer to our Cookies Policy.

USE OF YOUR PERSONAL DATA

We use your personal data to:

Provide, operate, and improve our Service.
Process and fulfill transactions and consultancy requests.
Provide customer support and respond to inquiries.
Personalize user experience based on preferences.
Conduct data analysis and improve service offerings.
Prevent fraud, security risks, and unauthorized access.
Facilitate merchant onboarding with our partner banks.
Comply with legal, regulatory, and compliance requirements.

DISCLOSURE OF YOUR PERSONAL DATA

We may disclose your personal data under the following circumstances:

With Service Providers: For business operations, analytics, and support.
For Business Transfers: In the event of a merger, acquisition, or sale.
With Affiliates: Companies under common ownership with PinePay Limited.
With Business Partners: To offer relevant services, promotions, or events.
Legal Requirements: When required by law, regulation, or court order.
Banking and Financial Partners: When facilitating merchant onboarding and financial transactions.

SECURITY OF YOUR PERSONAL DATA

We implement industry-standard security measures to protect your information, including encryption, secure data storage, and access controls. However, no data transmission is 100% secure. We strive to protect your personal data but cannot guarantee absolute security.

RETENTION OF YOUR PERSONAL DATA

We retain your personal data only as long as necessary for legal, business, or contractual purposes. Once data is no longer needed, it will be securely deleted or anonymized.

YOUR DATA PRIVACY RIGHTS

Depending on your location, you may have the right to:

Access and request a copy of your personal data.
Correct any inaccuracies in your personal information.
Request data deletion or restriction.
Object to data processing in certain circumstances.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us at https://pinepaylimited.com/ .

CHILDREN’S PRIVACY

Our Service is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, please contact us for immediate removal.

CROSS-BORDER DATA TRANSFERS

As an international consultancy firm, we may transfer personal data across borders to facilitate our services. We ensure that any data transfers comply with applicable data protection laws and use secure channels for transmission.

THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, we will notify users via email. Continued use of our services after changes signifies your acceptance of the updated policy.

CONTACT US

For any questions or concerns about this Privacy Policy, please contact us: 📧 Email: [email protected]
📍 Address: P.O Box 126435, Makumbi House, Makumbi Drive, Mulawa Road, Kira, Wakiso, Uganda
📞 Phone: +256754878544
🌐 Website: https://pinepaylimited.com/